How your information is treated here
Tax questions touch the most personal kind of paperwork there is: income, property, family matters. Because of that, this page explains in plain words what happens to anything you share when you use Rinaxe — before you send a single document anywhere.
The short version: your details are used to answer your question, nothing is sold or passed around for advertising, and you can always ask what is held about you. The longer version, as questions and answers, follows below. If anything here seems unclear, you are welcome to ask us directly — a plain question deserves a plain answer.
Questions people ask about their data
What kind of information is collected?
Only what is needed to understand your situation: your name and contact details, the topic of your question, and any documents or figures you choose to attach. Nothing beyond that is requested, and there is no hidden tracking of your browsing on this site beyond what is technically necessary for it to work.
Who can see what I send?
The person handling your enquiry and no one else. Your documents are not shown to third parties, are not used as examples, and are not published anywhere. If a specialist step ever required sharing something with an outside office, that would happen only with your clear consent first.
Where does my information live?
In your enquiry message and, if you become a client, in the working file for your matter. Files are kept in a closed storage that is not open to the public. Access requires a password, and devices used for work are locked.
Can I ask what you hold about me?
Yes, at any time. You can ask to see your data, to have it corrected, or to have it deleted once your matter is closed and no legal duty requires keeping it. Such requests are treated as priority and answered without making you jump through hoops.
Do you use my data for marketing?
No. You will not find your address on a mailing list because you asked one tax question. Newsletters, if any exist, are sent only to people who ask for them, and every message includes a way to stop receiving them.
What about the website itself?
The site does not embed advertising networks, social media trackers or outside analytics that profile you. The enquiry form sends your message to one place only — the address that receives your request. That is the whole journey of your data.
The formal version
This page is written for humans first. If you need the complete legal wording — who is the data controller, on what grounds each piece of data is processed, and how to exercise your rights formally — it is all in the privacy notice, also organised as questions and answers.
And if reading policies is not how you want to spend your evening, simply write and say what worries you. Every page of this site, starting from the main page, leads to the same simple step: describe your tax question in your own words.