Terms of service in plain language
These terms describe how this service works: what happens after you send an enquiry, how the scope and cost of help are agreed, and what you can expect at each stage. Everything here is written in the same spirit as the rest of the site — plainly, without hidden clauses or legal wording for its own sake.
The service covers personal tax matters in Poland: annual returns, property sales, and inheritance and gift questions. When details of your situation are needed, they are discussed with you directly before any work begins, so the scope stays clear on both sides.
If you would like to read first how your information is treated, see the data care page; to start a conversation, use the contact page at any time.
Common questions about how this works
The questions below cover enquiries, scope, payment, and how cooperation ends.
How does an enquiry turn into actual work?
You describe your tax question in the enquiry form. It is read, and you receive a reply asking for the details that matter for your case. Once the situation is clear, you get a proposal describing what will be done, what you need to provide, and the cost. Work starts only after you accept that proposal.
What decides the scope of the work?
The scope follows from your situation, not from a fixed package. A single annual return takes less work than a property sale with several factors involved. Before starting, you always see what the work includes and what stays outside it, so nothing is added silently later.
How is the cost agreed?
Costs are quoted individually, based on the scope described above. The price is confirmed in writing before any work begins, and it does not change unless the scope itself changes — and only with your agreement. If a quote cannot be given before seeing your documents, you are told so and nothing is charged at that stage.
What happens after the work is finished?
You receive the result of the work — for example, a prepared return or a written explanation — together with a short summary of what was done. If anything in it is unclear, questions are welcome and answered as part of the same engagement, not as a new one.
Can cooperation be stopped?
Yes. You can withdraw at any point before the work is completed. What remains owed in that situation is agreed fairly, reflecting the work already done, and any rights you have under Polish consumer law are fully preserved — these terms never limit them.
What if something goes wrong?
If you are unhappy with the result or the way an enquiry was handled, say so directly. Complaints are looked at properly and answered. Where a correction is needed, it is made; these terms do not exclude or limit liability beyond what Polish law allows.
Still have a question about these terms?
Anything in these terms that reads unclearly can be explained before you commit to anything. Send your question through the enquiry form and it will be answered in the same plain language used here. A good starting point for a wider picture is the main page, where the whole offer is laid out.
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